
Frequently asked Questions
Here you will find answers to the most common questions about our products and services.
General
Which program should you choose?
Start with a 25-minute relaxing program that supports sleep quality and helps relieve stress. If you experience challenges with sleep, avoid activating programs at first.
We recommend starting to use the device at the recommended intensity. Too high a vibration power can cause the opposite effect to what you're aiming for (for example, activation instead of recovery). You can increase the power as you become familiar with using the device and your body has become accustomed to the vibration.
By logging into the Neurosonic app, you gain access to a broader program library based on user recommendations.
Read more about the effects of the programs on the programs page.
Program Descriptions
In the Neurosonic app, you'll find ready-made 10–40 minute programs for relaxation, activation, and recovery.
Choose a relaxing program to calm down and improve sleep quality, take a quick Power Nap in the middle of a busy day, or boost your alertness and metabolism with activating programs. Recovery programs support the body especially after exercise and help muscles recover from exertion.
Effects are individual, and the best results are achieved with regular use.
Please note that Neurosonic is not a medical device and does not replace treatment or medication prescribed by a doctor.
Explore the programs in more detail in the Neurosonic app or on the programs page.
Getting Started with Neurosonic
We have put together a comprehensive video guide to help you get started with Neurosonic and manage its various programs.
Whether you're a new Neurosonic user or want to deepen your experience, the videos cover everything from setup and the device's features to detailed program recommendations for relaxation, sleep, focus, and recovery.
Learn to choose the programs that suit your needs and get the most out of your Neurosonic device.
Explore the videos on Neurosonic's YouTube.
Adjusting Vibration Intensity
On the program's start screen, you can select the vibration intensity from preset power levels.
Once the program has started, you can still fine-tune the intensity of each vibration zone using the sliders. Clicking on the flashing circles located on the different body areas brings up the sliders. To increase the power in the selected area, slide the control to the right; to decrease the power, slide it to the left.
When it comes to sleep difficulties, less is often more. We recommend always starting with the app's default settings. If the goal is, for example, to enhance recovery, improve peripheral blood circulation, or support metabolism, the power can be increased as needed to levels above medium.
Contraindications
The relaxation method is suitable for all ages and is safe to use. For example, pacemakers, pain stimulators or metal artificial joints do not prevent the use of Neurosonic.
Our technology utilizes the body's own frequency ranges and the devices operate in the same frequency range as the body's own tissues' vibrations. Therefore, the possibility of side effects is low. Some people may experience side effects such as nausea or headaches, but this usually disappears after 1-2 uses.
To avoid feeling sick or having a headache after using the device, we recommend drinking plenty of water.
There are no age restrictions on the use of the devices. If you have epilepsy, migraines or any other disease that affects the brain and causes serious symptoms as a result, do not use activating programs at all. In the above situations, we recommend that the vibration is not directed at the head area at all.
If you have any of the following, do not use the device:
- Acute inflammatory condition that can spread
- Acute disc herniation
- Acute blood clot
- Acute cancer
- You are pregnant
- You have a cold or fever
- You are at risk of retinal or lens detachment
- On the day of vaccination
- You are at risk of internal bleeding
Ask your doctor if you are unsure about the suitability of the device for you.
Although there is already a wealth of research evidence and subjective customer experiences on the preventive and therapeutic effects of vibration therapy, Neurosonic is not a medical device. However, the process is ongoing and new research data and customer experiences are constantly accumulating.
We would like to emphasize that Neurosonic does not replace medical treatment prescribed by a doctor, nor does it eliminate the real root cause of musculoskeletal problems. However, it can very well serve as a form of support alongside medical treatments, for example to improve sleep quality.