FAQ
FAQ
Frequently asked questions
Here you will find the answers to the things that have often puzzled our customers.
If you can't find the answer to your question here, you can contact us.
General
Neurosonic devices differ mainly in their design, but also in their power. There are also devices that are preferred by certain groups of customers due to their ease of use and suitability for them. You can find more information behind the links:
You can find recommendations for program usage times here: Neurosonic programs
You can find program descriptions and recommendations for choosing the right program and adjusting the vibration intensities in the Neurosonic application and user manuals: User manuals
Do not maintain the device yourself other than as instructed in the troubleshooting chart. If you have problems using the device, first go through the troubleshooting instructions: Troubleshooting guide
Store the device in a place where it is not exposed to excessive dust. Accumulation of dust can prevent the system from operating reliably. Vacuum the ventilation duct of the central unit 2-3 times a year. This will ensure that the central unit’s cooling works correctly. If necessary, clean the upholstery of the device with a damp cloth and mild detergent. On artificial leather, you may use a disinfectant cleaning product. Test the suitability of the product on a small area first. Do not use corrosive solvents for cleaning. Make sure that no water or other liquid enters the device. Unplug the device to turn off the power before vacuuming the central unit. You can find user manuals for Neurosonic devices here: Neurosonic Manuals
Neurosonic devices are under warranty for twenty-four (24) months. The warranty period starts from the day when the first user of the device receives the product. This warranty applies in the territory of Finland and does not limit the applicability of mandatory legislation in force in Finland, such as the Consumer Protection Act, to the sale of the device.
If there is a defect in the product, Oy Neurosonic Finland Ltd or its authorised retailer will repair the defective device or replace it with another similar device at its discretion. Oy Neurosonic Finland Ltd is not liable for any damages that may be caused by defects.
The warranty or other liability for defects of Oy Neurosonic Finland Ltd does not apply to normal wear and tear of the device, or to a tablet used to control the device. The warranty does not cover situations in which (i) the fault or defect is caused by the user, (ii) the device has been used contrary to the instructions, incorrectly or negligently, (iii) the device has been connected to another device, repaired or opened, or otherwise modified or installed incorrectly, or (iv) the device has been resold by a party other than the consumer without the express agreement of Oy Neurosonic Finland Ltd and the original buyer of the device to supply the product for retail.
If the user of the device wishes to invoke the warranty granted by Oy Neurosonic Finland Ltd, the user must present a legible receipt for the device. During the warranty period, the user must claim a defect in the device within two months after they discover the defect or should have discovered it.
If there are problems using the device, first go through the troubleshooting instructions: Troubleshooting guide
The vibration works in the same area as the body's own vibrations and therefore the possibility of side effects is low. Some may experience malaise or headaches as side effects, but this usually goes away after 1-2 treatments. To avoid malaise or headaches after using the device, we recommend drinking plenty of water after treatment.
There are no age restrictions on the use of the device. If you have epilepsy, migraines, or any other disease that affects the brain and results in severe symptoms, do not use any activation programmes at all. In the above situations, we recommend that the vibration not be directed at the head area at all.
If you have any of the following, do not use the device:
- Acute inflammatory condition
- Acute blood clot
- Active cancer
- Flu and fever
- Pregnancy
- Herniated disc in the acute phase
- Serious eye disease (risk of crystalline lens or lens detachment, eye surgery)
- If you have just had an open operation or are at any other risk of bleeding
- If you have been vaccinated, do not use the Neurosonic device for 2 hours after receiving the vaccine.
If you have any further questions on the use of this device, discuss them with your doctor.
Payment options and billing information
In addition to direct payment, Neurosonic also offers numerous payment options, from which you can choose the one that suits you best. In this article, we present the most frequently asked questions regarding the payment options offered by Neurosonic.
Leasing options for companies are available in Finland.
Read more: Well-being at work
You can find all our payment methods here: Payment methods
Sennheiser headphones and music licenses
You can also Sennheiser headphones and a music license for your Neurosonic device. The music license includes 8 different soundtracks specially designed for Neurosonic programs. The license is valid forever. You will receive more detailed instructions on activating the music license when ordering.
The Sennheiser headset also includes another smaller audio cord. Twist the cord plugged into the headset to disconnect it, and plug the smaller cord into the headset.
The protective cover at the bottom of the tablet is closed with two screws. The protective cover next to the power cord must be opened with a screwdriver and there is a place for the headphone connection under it.
